Privacy Policy

1. Who We Are

Mageba Gasela (Pty) Ltd ("we", "us", "our") is a licensed insurance brokerage registered in the Republic of South Africa, holding Financial Services Provider licence FSP: 50630 issued by the Financial Sector Conduct Authority (FSCA).

Registered address: 11 Carmel Avenue, Northcliff, Johannesburg, Gauteng, 2195
Email: info@magebagasela.co.za
Telephone: 083 388 8397

We act as the Responsible Party in terms of POPIA for personal information collected through this website and in the course of our business operations.

2. Information We Collect

We may collect the following categories of personal information:

Information you provide directly

• Full name
• Contact details (telephone number, email address, physical address)
• Identity number or passport number (where required for insurance processing)
• Financial information relevant to an insurance quote or policy
• Vehicle, property, or asset details (when obtaining quotes)
• Claims information and supporting documentation

Information collected automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search query
• Cookie data (see Section 9 below)

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide insurance brokerage services, including obtaining and comparing quotes on your behalf
• To process, administer, and manage insurance policies and claims
• To contact you regarding your enquiries, quotes, or policy matters
• To comply with our legal and regulatory obligations as a licensed FSP
• To improve the functionality and content of our website
• To send you service-related communications (not unsolicited marketing)
• For record-keeping purposes as required by FAIS and POPIA

We will not use your personal information for any purpose other than those stated above without your prior consent.

4. Lawful Basis for Processing

We process your personal information on the following lawful grounds under POPIA:

• Contractual necessity: Processing required to enter into or perform an insurance contract or brokerage agreement with you.
• Legal obligation: Processing required to comply with FAIS, FICA, and other applicable legislation.
• Legitimate interest: Processing necessary for our legitimate business interests, provided these do not override your rights.
• Consent: Where you have given us specific consent to process your data (e.g. for marketing communications).

5. Sharing Your Information

We may share your personal information with the following parties, only to the extent necessary:

• Insurers and underwriters: To obtain quotes, place cover, and process claims on your behalf.
• Reinsurers: Where required by the insurer in the placement of cover.
• Regulatory bodies: The FSCA, SARS, or law enforcement where required by law.
• Service providers: Third-party IT, hosting, or communication providers engaged by us, subject to data processing agreements.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general:

• Client and policy records are retained for a minimum of 5 years after the end of the business relationship, as required by FAIS and FICA.
• Website enquiry data is retained for a maximum of 12 months unless a business relationship is formed.
• Cookie data is retained in accordance with Section 9 of this policy.

After the applicable retention period, your data will be securely deleted or anonymised.

7. Your Rights

Under POPIA, you have the following rights in relation to your personal information:

• Right of access: To request confirmation of whether we hold your personal information and to receive a copy of it.
• Right to correction: To request correction of inaccurate or incomplete information.
• Right to deletion: To request deletion of your personal information, subject to our retention obligations.
• Right to object: To object to the processing of your personal information on grounds of legitimate interest.
• Right to withdraw consent: To withdraw previously given consent at any time, without affecting the lawfulness of processing prior to withdrawal.
• Right to lodge a complaint: To lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, please contact us at info@magebagasela.co.za. We will respond within 30 days.

8. Security of Your Data

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include secure email communication, access controls, and password-protected systems.

While we take every precaution, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Regulator as required by POPIA.

9. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic. We use the following types of cookies:

• Strictly necessary cookies: Required for the site to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website. Only set if you accept cookies.

You may accept or reject non-essential cookies via the cookie banner when you first visit our site. You can also manage cookies through your browser settings at any time. Rejecting cookies will not affect your ability to use the site.

Your cookie preference is stored locally on your device and is not transmitted to our servers.

10. Third-Party Links

Our website may contain links to third-party websites (such as insurer portals or WhatsApp). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of our website after any update constitutes acceptance of the revised policy.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact our Information Officer:

You also have the right to lodge a complaint with the Information Regulator of South Africa:
Website: www.justice.gov.za/inforeg
Email: